Terms of Use

Please read these Terms of Use carefully before using AirConXpress platform site.
Using this website means you have read, understood, and accepted these Terms of Use. The following regulates your usage and access of the website. If you do not agree to these Terms of Use, kindly discontinue using the website.
In using this website, you are hereby voluntarily give your consent to AirConXpress to use for any lawful purposes and/or share your personal information to authorized third parties.

CHANGES TO THESE TERMS OF USE

AirConXpress reserves the right to change this Terms of Use from time to time, in whole or in part, without prior notice to you. We encourage you to check from time to time, any updates on this Terms of Use to keep you aware of your current rights and responsibilities.
By continuing to use any of theAirConXpress site after we post any such changes, you accept the Agreement, as modified. AirConXpress may upgrade, modify, suspend or discontinue, remove, whether in whole or in part the site and shall not be liable if such upgrade, modify, suspend or discontinue, remove, whether in whole or in part, prevents you from accessing AirConXpress.

AIRCONXPRESS USER ACCOUNT

AirConXpress user account will be needed on certain features of the website. This may require creation of an account with us which requires for you to provide your Personal Data. We may at any time in our sole and absolute discretion, request that you update your Personal Data or immediately invalidate the Username and/or Password without giving any reason or prior notice and shall not be liable or responsible for any Losses suffered by or caused by you or arising out of or in connection with or by reason of such request or invalidation. You hereby agree to change your Password from time to time.
You will be responsible for the confidentiality of your password and for all statements made and modification that occur on your account. If you believe someone has used your password or account without your authorization, you must notify AirConXpress immediately. Your account may also be restricted or terminated for any reason, at our sole discretion. We may also change, restrict access to, suspend, or discontinue the AirConXpress site, or any portion of the AirConXpress site, at any time without notice.

DEFINITION OF TERMS

  • Account – means a registered account which a Service User may be required to create to access the full facilities and features of the site.
  • AirconXpress Service - means the facility provided by the Website including but not limited to accepting and facilitating Service User request and, any other related services.
  • Service User - means any person, who has duly registered account and/or used the site to request any services offered.
  • Service - means the services offered at this site such as installation, diagnosis, repair, cleaning, and preventive maintenance.
  • Third-party Service Professional Technicians – means any individual or company that has fully registered to offer their service to Service Users via the Website.

AIRCONXPRESS RETURN & EXCHANGE POLICY

  • Returns or exchanges are only allowed for defective, damaged, or incorrect items.
  • Defective items must be reported within 7 days from delivery/installation.
  • Damaged or wrong items (e.g. dents, scratches, incorrect model) must be reported within 24 hours.
  • Items must be in original condition with complete packaging and sales invoice.
  • Returns due to change of mind are strictly not allowed.
  • After 7 days, warranty concerns will be handled directly by the manufacturer's authorized service center.
  • Return shipping, handling, and administrative charges may apply depending on the situation.

TO REQUEST A RETURN OR EXCHANGE

Please contact AirConXpress Customer Support and provide your sales invoice number plus photos/videos of the item if damaged or defective. Further instructions will be provided by our team.