Privacy Policy

The protection of your privacy is a core commitment at AirConXpress. We guarantee that we will only collect, record, hold, store, disclose, transfer, and utilize customer's personal information strictly in accordance with applicable law, this Privacy Policy, and the statements provided herein. We will, therefore, only collect and use information to the extent necessary and relevant to our business relationship with you. Furthermore, we will only retain your information for the duration required by law or as relevant for the purposes for which it was originally collected.

To ensure transparency and better protect your privacy, this Privacy Policy outlines the personal information we collect, how it is used, and your available rights. If you have any objection to the terms outlined below, you must immediately cease use of this Site and the Products and Services enabled by the Site.

WHAT PERSONAL INFORMATION IS COLLECTED AND HOW IS IT USED?

AirConXpress collects personal information when you contact us. This data may include your name, company, email address, and potentially other contact information. We use this information primarily to provide you with details regarding our products and services.

By utilizing our service products, you consent that your information may be used by AirConXpress, all of its related companies, and its representatives, as specified in this document.

We commit to never passing your personal data to any external party, with the exception of any successors to our business and the organizations that process data on our behalf. We may also use and disclose information in an aggregate format (ensuring no individual customers are identified) for marketing programs, advertisers, and partners.

Specific Uses of Collected Personal Data:

  • To facilitate your access to this website and use of the Services (as defined in our Terms of Use).
  • To process service requests you book through the Website and handle related payments you make online.
  • To successfully complete the service you have requested through the Website, we may share your personal information with a third party (e.g., our authorized third-party service technicians).
  • We will use the information you provide to administer your account (if any); verify and execute financial transactions related to online payments; audit data downloading from the Website; enhance the layout and content of the Website pages and customize them for users; identify visitors on the Website; conduct research on user demographics and behavior; and provide you with information we believe you may find useful or that you have specifically requested (including information about our or third-party service technicians), provided you have not objected to being contacted for these purposes.
  • When you register an account or otherwise submit your personal information via the Website, we will also use this data to send you marketing and/or promotional materials about our service products from time to time. We may use your contact information to send newsletters from us and our related companies.

By using this Website, you warrant that all information you submit to us, our authorized agent, or the Website is accurate, complete, and not misleading. You are responsible for keeping this information up-to-date and informing us of any changes. We reserve the right to request documentation to verify the information you have provided.

We are only able to collect your personal information if you voluntarily submit it to us. Should you choose not to submit your personal information or subsequently withdraw your consent for its use, we may be unable to provide you with our Services. You may access and update your submitted personal information at any time (as described below).

If you provide the personal information of any third party to us, we operate on the assumption that you have obtained the necessary consent from that individual to share and transfer their information to us.

AirConXpress does not share any personal information you have provided to us except upon your explicit request or under the circumstances described below.

Circumstances for Disclosure to Third Parties:

  • As mandated by law (e.g., for criminal investigations or as requested by a court of law).
  • As required to provide services, conduct billing processing, and execute other business transactions.
  • For research purposes.
  • For marketing and advertising research.

LEGAL DISCLAIMER

We reserve the right to disclose your personally identifiable information as required by law and when we believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of AirConXpress terms of use, or as otherwise legally required.

WHAT OTHER INFORMATION IS COLLECTED AND HOW ARE THEY USED?

This website gathers specific non-personal, technical data. This technical data encompasses, though is not restricted to, Internet Protocol (IP) addresses, the particular Internet browser utilized, and a record of the web pages that were visited. This specific dataset is employed solely for the generation of statistical reports and analytics, and is not utilized in any capacity to monitor your activities on a personal level.

WITHDRAWAL OF CONSENT

You are entitled to communicate your formal objection to our continued utilization and/or any future disclosure of your personal information, for any of the purposes and in the exact manner detailed earlier, at any point in time by reaching out to us via the e-mail address provided above. Kindly be aware that should you formally communicate your objection regarding our use and/or disclosure of your personal information for the purposes and in the manner described previously, we may potentially be prevented from being able to maintain the continuous provision of our services to you or fulfill the obligations arising from any existing contract we currently have in place with you, depending entirely upon the specific nature of your objection. Our full range of legal rights and available remedies are unequivocally reserved in the event of such a circumstance.

ACCESSING OR UPDATE YOUR PERSONAL INFORMATION

If you would like to view the entirety of the personal information that we currently maintain concerning you, or if you desire to make an inquiry regarding the methods in which your personal information has been or may have been applied or shared within the preceding year, please establish contact with us using the e-mail address listed above. We retain the express right to levy a proportionate administrative fee to cover the costs associated with the retrieval and provision of your personal information records.

LINKS TO OTHER SITES

This website features various links that redirect users to external, third-party sites. AirConXpress exerts no control over the information collection policies and operational procedures utilized by sites that can be accessed directly from this website. If any questions or concerns arise regarding the information-gathering policies and procedural methods of these external entities, we advise you to contact those organizations directly.

COLLECTION OF COMPUTER DATA

This website collects certain technical information, including, but not limited to, IP addresses, the Internet browser used, and web pages accessed. This information is used strictly for statistical purposes and is not used for personal tracking.

Use of Cookies and Web Beacons

We or our authorized service providers may employ cookies, web beacons, and other similar technologies for storing information to help provide you with a better, faster, safer, and personalized experience when you use the Services and/or access the Platform.

When you visit the Website, our company servers automatically record information sent by your browser. This data may include:

  • Your computer's IP address
  • Browser type
  • Webpage visited before coming to our Website
  • The pages within the Website which you visit
  • The time spent on those pages, items and information searched for on the Website, access times and dates, and other statistics.

This information is collected for analysis and evaluation to help us improve the Website and the services we provide.

Cookies are small text files placed in your browser's memory that allow us to recognize a particular device or browser. They help us quickly personalize content to match your preferred interests and make our Services and Website more convenient and useful.

Web beacons are small graphic images that allow us to count users who have viewed certain pages so that we can better understand your preferences and interests.

NO SPAM, SPYWARE, OR VIRUS

Spam, spyware, or viruses are strictly prohibited on the Website. Please set and maintain your communication preferences so that we only send communications to you as you prefer. You are not licensed or otherwise permitted to add other users to your mailing list without their express consent. You must not send any messages containing spam, spyware, or a virus via the Platform. If you would like to report any suspicious messages, please contact us at our email address below.

OUR COMMITMENT TO CHILDREN'S ONLINE PRIVACY

AirConXpress does not knowingly accept online personal information from children under the age of 13. This website does not knowingly collect or solicit personal information about children under the age of 13. In the event any personal information from children under 13 has been collected, parents may request the removal of their children's personal information.

CHANGES TO THIS PRIVACY POLICY

AirConXpress reserves the right to change this Privacy Policy from time to time. If amendments are made, the revised Privacy Policy will be posted on this website and will take effect immediately.

YOUR RIGHTS AS A DATA SUBJECT

As a data subject, you possess the right to be informed, to object, to access, to rectify (correct), to erasure or blocking, to damages, to data portability, and to complain in relation to your personal data under the Data Privacy Act. You may therefore, as appropriate, choose to instruct us not to send you marketing materials, not to share your information, to provide you with information we hold about you, to update your information, or raise any other concerns regarding the processing of your personal data.

If you have any questions or concerns about this Privacy Policy or AirConXpress's use of your personal data, please contact us:

By Email: info.acxpress@smileserve.ph